Calendar of Events
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1 event,
Client-Centric Sales Techniques
Overview This course introduces the building blocks of customer centricity and what they mean for sales professionals. Participants will explore customer portfolio analysis to support sales resource allocation, as well as stakeholder mapping, customer pain points along the buying journey, and the development of tailored value propositions. The second part focuses on pre-call planning, asking the right questions to gather valuable customer insight, and concludes with negotiation tactics and closing deals. Program Objectives Understand strategic selling and learn how to map customer stakeholders to identify key decision-makers, influencers, and priorities across the buying process. Learn how to develop customer-centric value propositions […]
1 event,
Designing Change That Actually Works
Overview This programme introduces an evidence-based approach to understanding and influencing behaviour in organisational change. Participants examine why well-designed strategies around AI adoption, compliance, sustainability, or productivity often fail in practice. The focus moves beyond motivation to the organisational conditions that shape action, including processes, tools, incentives, norms, and timing. Through applied case work, participants learn to identify behavioural barriers and design practical solutions that make change easier and more likely to last. Program Objectives Distinguish clearly between strategic goals, desired outcomes, and the specific behaviors required to achieve them. Analyse organizational contexts to identify systemic barriers and enablers of behavior […]
1 event,
Mastering Conflict Management
Overview The best things in life wait on the other side of a difficult conversation." In this dynamic course, you will learn how to effectively identify, address, and resolve conflicts within your team and organization. Embracing a proactive approach, you will gain insights into strategies that promote constructive dialogue and collaboration. Conflict is an inevitable aspect of any workplace. However, when managed skillfully, it can lead to innovation and growth. This course will equip you with the tools and methodologies needed to transform conflicts into opportunities for improvement, ensuring high-performance outcomes in your organization. Program Objectives Learn to identify early signs […]
1 event,
Finance for Non-Finance Professionals
Overview You may work in IT, Marketing, Sales, or another function and have spent years building expertise before stepping into management. Yet when financial results are discussed at senior level, many new decision-makers realise they lack formal training in finance. As financial decisions affect every part of a business, this 3-day programme equips non-finance professionals with the essentials to build budgets, manage costs, and use financial information with confidence. Program Objectives Understand the structure and purpose of key financial statements, including the income statement and balance sheet. Learn how to interpret financial information and identify potential issues affecting organisational performance. Develop […]
