Mastering Your Leadership
Calendar of Events
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1 event,
Productivity for Industry 4.0
Register Here Overview Each industrial revolution has first improved life for customers, then for workers. Industry 3.0 made many goods more affordable and improved workplace safety and conditions. However, while Industry 4.0 has transformed customer experience, many managerial and knowledge workers now face lower job satisfaction and higher levels of burnout. This course helps managers and leaders understand the sources of workplace frustration and equips them with practical tools and approaches to improve productivity, working experience, and staff satisfaction. Program Objectives Analyse the causes of the modern Productivity Paradox and evaluate where it is occurring in your work. Evaluate where […]
1 event,
Client-Centric Sales Techniques
Overview This course introduces the building blocks of customer centricity and what they mean for sales professionals. Participants will explore customer portfolio analysis to support sales resource allocation, as well as stakeholder mapping, customer pain points along the buying journey, and the development of tailored value propositions. The second part focuses on pre-call planning, asking the right questions to gather valuable customer insight, and concludes with negotiation tactics and closing deals. Program Objectives Understand strategic selling and learn how to map customer stakeholders to identify key decision-makers, influencers, and priorities across the buying process. Learn how to develop customer-centric value propositions […]
