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Overview

Each industrial revolution has first improved life for customers, then for workers. Industry 3.0 made many goods more affordable and improved workplace safety and conditions.

However, while Industry 4.0 has transformed customer experience, many managerial and knowledge workers now face lower job satisfaction and higher levels of burnout.

This course helps managers and leaders understand the sources of workplace frustration and equips them with practical tools and approaches to improve productivity, working experience, and staff satisfaction.

Program Objectives

• Understand the causes of the modern Productivity Paradox and evaluate where it is occurring in your work.
• Evaluate where to focus AI to deliver greater value, and identify where it may make productivity worse in your organisation.
• Identify the barriers that have prevented productivity improvements discovered in manufacturing from crossing over into managerial and knowledge work.
• Use frameworks to differentiate valuable work activities from wasteful.
• Create a supportive environment for your teams that leverages their innate talents and needs.

Who should attend

⚠️ Important for International Participants
This course is delivered in person in Luxembourg.
Participants who need a visa or travel authorisation are fully responsible for obtaining it before registering.
LSB does not provide visa invitation letters or any supporting documents for short-course participants.
LSB is not liable for visa refusals, delays, or inability to travel.

⚠️ Important Notice for LSB MBA Students/Alumni:

MBA students/Alumni who register for this course will be placed on a waiting list.

Enrollment is not guaranteed, and conditions may apply.

Final confirmation will be communicated in due time.

No-Show Policy for LSB MBA Students/Alumni
Registration for this program is free of charge for LSB MBA Students/Alumni. However, in order to ensure responsible use of limited seats and respect for the commitment involved in program delivery, a no-show fee of EUR 50 will apply to participants who fail to attend the program without having notified the Executive Education team in advance.
To summarize:
Attendance: No charge will be applied.
Cancellation with prior notice: No charge will be applied, provided the Executive Education team is informed at least 3 business days before the program start date.
No-show (failure to attend without prior notice): A fee of EUR 50 will be charged to the credit card provided at the time of registration within 5 business days following the program date.
By completing the registration process, participants acknowledge and agree to the terms of this no-show policy.

Faculty

Dr. Adam Petersen is a Professor of Management Practice at Luxembourg School of Business with over 20 years of experience in technology and energy companies. He has led teams across Product, Engineering, Operations, Maintenance, and Supply Chain, and has worked in Europe, the US, the Former Soviet Union, and Africa. He is passionate about improving the workplace and hosts RTL’s business radio show Office Hours.

How to finance your training 

• Financial support from the State 

Luxembourg School of Business is accredited by the Luxembourg Ministry of Higher Education and Research and recognized as a continuing education organization. As a result, your company can benefit from financial aid from the Luxembourgish state for the training of its employees.

For more information, please follow this link https://bit.ly/3hacjIg

• Tax Deductibility for individual

Any taxpayer with net income from a salaried occupation may deduct the cost of professional development as business expenses (frais d’obtention) from his taxable income from the salaried occupation. Further training expenses which are related to the taxpayer’s current activity fall within the scope of the acquisition costs of article 105 of the ITA and are therefore deductible from taxable income.

For more information, please follow this link https://bit.ly/3vcoLz5

Certificate

Upon completion of the course, you will receive a certificate to add to your CV and LinkedIn profile.

Practical information

The course takes place from 9:00 a.m. until 5:00 p.m.

Contact

Marina Chavez

Customer Experience Manager

M: (+352) 621 765 552

E: marina.chavez@luxsb.lu