Overview

Negotiation can be an important tool for rational problem-solving, where each side is encouraged to “separate the people from the problem.” But what if the people are the problem? Drawing on the techniques used by hostage negotiators, suicide and crises interveners and international peace-makers, this interactive course gives participants many opportunities to practice the behavioral and communication techniques necessary to deal with difficult people.

Program Objectives

• Identify and understand different types of difficult personalities encountered in the workplace.
• Learn key strategic and tactical processes for negotiating with challenging individuals.
• Develop behavioral choices and communication techniques to separate rational problem-solving from negotiating with irrational, violent, and narcissistic individuals.
• Apply insights and techniques from hostage negotiation, crisis intervention, and conflict resolution to deal effectively with difficult people.
• Engage in interactive exercises to practice and reinforce the learned skills.

Who should attend

This course is designed for professionals who often encounter challenging individuals in the workplace and seek effective strategies tonegotiate with them. It is particularly beneficial for managers, team leaders, human resources professionals, and anyone who deals with difficult personalities on a regular basis. By combining insights from hostage negotiation, crisis intervention, and conflict resolution, this interactive course equips participants with practical techniques and communication skills to navigate difficult interactions and reach successful resolutions, even in the presence of irrational, violent, or narcissistic individuals.

Faculty

Dan McCray is a lecturer at Cornell University. He is an expert in workplace negotiation, mediation, and arbitration. As Practice Leader and Director of the Labor Relations Programs, Dan is responsible for developing and teaching professional education programs in negotiations, conflict resolution, and collective bargaining for professionals working for unions and employers in the United States, Europe, and Latin America. Dan has taught and facilitated dozens of management and union teams, with a particular emphasis on developing and executing an effective negotiating strategy and the skills of an effective negotiator.

How to finance your training 

• Financial support from the State 

Luxembourg School of Business is accredited by the Luxembourg Ministry of Higher Education and Research and recognized as a continuing education organization. As a result, your company can benefit from financial aid from the Luxembourgish state for the training of its employees.

For more information, please follow this link https://bit.ly/3hacjIg

• Tax Deductibility for individual

Any taxpayer with net income from a salaried occupation may deduct the cost of professional development as business expenses (frais d’obtention) from his taxable income from the salaried occupation. Further training expenses which are related to the taxpayer’s current activity fall within the scope of the acquisition costs of article 105 of the ITA and are therefore deductible from taxable income.

For more information, please follow this link https://bit.ly/3vcoLz5

Certificate

Upon completion of the course, you will receive a certificate to add to your CV and LinkedIn profile.

Practical information

The course takes place from 9:00 a.m. until 5:00 p.m.

Contact

Philippe Gales

Executive Education Manager

M: (+352) 621 770 135

E: philippe.gales@luxsb.lu