Overview “The best things in life wait on the other side of a difficult conversation.” In this dynamic course, you will learn how to effectively identify, address, and resolve conflicts within your team and organization. Embracing a proactive approach, you will gain insights into strategies that promote constructive dialogue and collaboration. Conflict is an inevitable aspect of any workplace. However, when managed skillfully, it can lead to innovation and growth. This course will equip you with the tools and methodologies needed to transform conflicts into opportunities for improvement, ensuring high-performance outcomes in your organization.  Program Objectives Learn to identify early signs […]

Overview New technologies are transforming the market fundamentals. Managers need to think beyond the on-line communication revolution and understand the profound consumer behaviour transformation.  Companies need to rapidly adapt to this new market through constant innovation and renovated strategies and tools.  In this class we will explore how to redefine the new marketing charter, strategies, and organization to succeed in the new digital era. We will explore the many of the current leading innovations with real market cases and dynamic reality focused approaches.  Program Objectives Understanding the new customer behavior in the digital era.  The real-time customer relationship and the speed […]

Overview This new world requires a new model of leadership based on people, purpose and collaboration. Managers and Leaders will benefit from the individual and organisational transformations from this course, while learning new practical strategies and valuable insights into several leading-edge models for individual and organisational transformation. This not only creates positive changes for individuals, but this also benefits organisations and peers, creating larger ripples throughout the community. Program Objectives Gain insight into the latest thought leadership in management and leadership. Understand the "Why," "What," and "How" of the "Big Shift" towards a new way of working and thinking. Develop the […]

Overview Whether you are forging an agreement with suppliers, trying to seal the deal with potential customers, raising money from investors, managing conflict inside the firm, or even facing a dispute at home, professional (and personal!), success requires the ability to negotiate effectively. At its core, the course is designed to help you practice, analyze, and refine your negotiation skills, and to provide an opportunity for you to develop a negotiator’s mindset for achieving the best results at the bargaining table and beyond. This course will be held in French!  Program Objectives Design and execute deals that create maximum value on […]

Overview In today's fast-paced business environment, clinging to past successes hinders innovation and growth. Research shows that companies can lose significant revenue due to the cost of status-quo behaviors, poor engagement, and lack of innovation, with losses reaching up to $1 trillion annually. Why do some organizations continue to thrive and others not? The answer lies in their ability to foster a culture of curiosity. In this session, you will learn actionable insights and practical steps to build a culture of curiosity within your organization. Dr. Diane Hamilton will share stories from the many leaders and organizations she has interviewed or […]

Overview You work in one of the following departments (IT, Marketing, Sales…) with a decade of work experience. You have finally climbed the ladder to become a manager - one of the decisionmakers. At your first meeting with the other directors and executives, the quarterly earnings report is being discussed, and despite your years of expertise you feel lost; you have no formal training in finance. It is a fact that financial decision making impacts every aspect of a business. Finance for Non-Finance Professionals is a 3-day program that will teach you how to create a budget, manage costs, and use […]

Overview The Manager's Toolbox course focuses on equipping participants with the essential skills and knowledge needed for effective team leadership and managerial success. It covers key principles and best practices, enhancing managerial skills such as delegation, feedback, and motivation.  By the end of the course, participants will have a personalized action plan ready to implement the course's principles and strategies in real-world managerial scenarios. Program Objectives Develop a comprehensive understanding of the key principles and best practices of effective team leadership. Enhance managerial skills such as delegation, providing constructive feedback, and motivating team members. Cultivate a positive and productive work environment […]

Overview In the modern business world, many organizations are competing in a more global forum. Negot ...

Overview Negotiation can be an important tool for rational problem-solving, where each side is encouraged to “separate the people from the problem.” But what if the people are the problem? Drawing on the techniques used by hostage negotiators, suicide and crises interveners and international peace-makers, this interactive course gives participants many opportunities to practice the behavioral and communication techniques necessary to deal with difficult people. Program Objectives Identify and understand different types of difficult personalities encountered in the workplace. Learn key strategic and tactical processes for negotiating with challenging individuals. Develop behavioral choices and communication techniques to separate rational problem-solving from […]

Overview New technologies are dramatically changing the business landscape and challenging management to redefine strategies for business growth. This class focuses on exploring the impact of leading technologies such as AI, Blockchain, AR, VR and Social Networks, among others in the business strategy. We will connect this change to strategies models in the areas of business model transformation, technology adoption, customer engagement and change management. The class is organized around four workshops where we will work with a transformative technology, a business framework and a real company case. As an example, in one of the four workshops, the Business model transformation […]

Overview Every day, leaders, managers, and everybody else make thousands of decisions, big and small. Yet decades of research have uncovered a wide variety of systematic errors that often undermine our ability to make the right choices. These traps relate to how we think about randomness, skill and luck, risk and probability, how we overlook important information, and how we make choices individually or in groups. We will examine (and experience!) many decision traps and discuss how they can be avoided. Knowing what can go wrong and knowing the right questions to ask will help us think smarter. We will also […]

Overview The "Mental Health and Resilience" course provides a comprehensive exploration of mental well-being and resilience. Participants gain a deep understanding of mental health's significance and its impact on individuals and organizations. They develop strategies to build personal and professional resilience, manage stress effectively, and create a workplace culture that prioritizes mental well-being. Through self-care plans and enhanced communication skills, they learn to promote a supportive environment and facilitate open dialogues about mental health. Program Objectives Understanding Mental Health: Gain a deep understanding of mental health, its significance, and how it impacts individuals and organizations. Building Resilience: Develop strategies and techniques […]