Conflict Management

3 November - 4 November

| €1450

Overview

The best things in life wait on the other side of a difficult conversation.” In this dynamic course, you will learn how to effectively identify, address, and resolve conflicts within your team and organization. Embracing a proactive approach, you will gain insights into strategies that promote constructive dialogue and collaboration. Conflict is an inevitable aspect of any workplace. However, when managed skillfully, it can lead to innovation and growth. This course will equip you with the tools and methodologies needed to transform conflicts into opportunities for improvement, ensuring high-performance outcomes in your organization.

Program Objectives

By the end of the course, students will be able to:

  • Learn to identify early signs of conflict and address them before they escalate.
  • Master proven emotional intelligence techniques to manage emotions.
  • Apply negotiation strategies to resolve conflict and diffuse tense situations.
  • Learn to deliver feedback that drives change and growth.
  • Understand the impact of your personal conflict style and how to leverage it for positive outcomes.
  • Be able to foster a culture that encourages healthy, honest communication.

Who should attend

  • Senior executives and general managers who lead business units or drive corporate strategy.
  • Innovation and strategy officers looking to develop scientific, theory-driven approaches to discovering and capturing new value.
  • Entrepreneurs and founders aiming to validate and refine their business model or pivot with confidence.
  • Middle managers responsible for business development, product strategy, or growth initiatives, who need to navigate ambiguity and propose high-impact opportunities to senior leadership.
  • Functional leaders in marketing, operations, or technology who want to integrate structured strategic thinking into cross-functional initiatives.

Faculty

Jordi Quoidbach is an award-winning Professor of Organizational Behavior at ESADE Business School and a leading expert in the scientific field of emotion.
Jordi’s research explores how people can leverage their emotions to fuel better decisions and more impactful social interactions. His team developed the first scientifically validated training program to increase emotional intelligence in adulthood. Jordi’s work has been published in journals such as Science, PNAS, and Psychological Bulletin, and is often
covered in popular media including CNN, BBC, and The New York Times. He has written several popular books on emotional competencies and hosted the coaching TV series “J’ai décidé d’être heureux” broadcasted on the French TV channel M6.
Jordi has been teaching Negotiation and Decision-Making courses to MBA and Executives for over a decade. He was identified among the Best 40 Business Professors Under 40 in Poets &Quants. He regularly gives keynote speeches and delivers corporate training programs for firms and not-for-profit organizations across the globe.

How to finance your training 

  •  Financial support from the State 

Luxembourg School of Business is accredited by the Luxembourg Ministry of Higher Education and Research and recognized as a continuing education organization. As a result, your company can benefit from financial aid from the Luxembourgish state for the training of its employees.

For more information, please follow this link https://bit.ly/3hacjIg

  • Tax Deductibility for individual

Any taxpayer with net income from a salaried occupation may deduct the cost of professional development as business expenses (frais d’obtention) from his taxable income from the salaried occupation. Further training expenses which are related to the taxpayer’s current activity fall within the scope of the acquisition costs of article 105 of the ITA and are therefore deductible from taxable income.

For more information, please follow this link https://bit.ly/3vcoLz5

Certificate

Upon completion of the course, you will receive a certificate to add to your CV and LinkedIn profile.

Practical information

The course takes place from 9:00 a.m. until 5:00 p.m.

This course will be held at our NEW campus in Gasperich/Cloche d’Or. 
By Car: Free parking is available at Park&Ride Stade de Luxembourg, 420, route d’Esch (8 minutes walk to LSB)
By Bus: The “Schaarfen Eck” bus stop is just a 2-minute walk from the school.

Contact

Sacha Haddad

Customer Experience Manager

M: (+352) 691 733 303

E: sacha.haddad@luxsb.lu

 

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