Overview

“The best things in life wait on the other side of a difficult conversation.” In this dynamic course, you will learn how to effectively identify, address, and resolve conflicts within your team and organization. Embracing a proactive approach, you will gain insights into strategies that promote constructive dialogue and collaboration. Conflict is an inevitable aspect of any workplace. However, when managed skillfully, it can lead to innovation and growth. This course will equip you with the tools and methodologies needed to transform conflicts into opportunities for improvement, ensuring high-performance outcomes in your organization. 

Program Objectives

• Learn to identify early signs of conflict and address them before they escalate. 
• Master proven emotional intelligence techniques to manage emotions. 
• Apply negotiation strategies to resolve conflict and diffuse tense situations.
• Learn to deliver feedback that drives change and growth. 
• Understand the impact of your personal conflict style and how to leverage it for positive outcomes. 
• Be able to foster a culture that encourages healthy, honest communication.  

Who should attend

• Mid and Senior Management & C-Level or Human Resources Managers who are looking to enhance their conflict resolution skills and lead their teams through challenging times. This program is appropriate for diverse industries, including high technology, pharmaceutical, medical, energy, consulting, and investment banking. 

Faculty

Jordi Quoidbach is an award-winning Professor of Organizational Behavior at ESADE Business School and a leading expert in the scientific field of emotion. 

Jordi’s research explores how people can leverage their emotions to fuel better decisions and more impactful social interactions. His team developed the first scientifically-validated training program to increase emotional intelligence in adulthood. Jordi’s work has been published in journals such as Science, PNAS, and Psychological Bulletin, and is often covered in popular media including CNN, BBC, and The New York Times. He has written several popular books on emotional competencies and hosted the coaching TV series “J’ai décidé d’être heureux” broadcasted on the French TV channel M6. 

Jordi has been teaching Negotiation and Decision-Making courses to MBA and Executives for over a decade. He was identified among the Best 40 Business Professors Under 40 in Poets & Quants. He regularly gives keynote speeches and delivers corporate training programs for firms and not-for-profit organizations across the globe. 

How to finance your training 

• Financial support from the State 

Luxembourg School of Business is accredited by the Luxembourg Ministry of Higher Education and Research and recognized as a continuing education organization. As a result, your company can benefit from financial aid from the Luxembourgish state for the training of its employees.

For more information, please follow this link https://bit.ly/3hacjIg

• Tax Deductibility for individual

Any taxpayer with net income from a salaried occupation may deduct the cost of professional development as business expenses (frais d’obtention) from his taxable income from the salaried occupation. Further training expenses which are related to the taxpayer’s current activity fall within the scope of the acquisition costs of article 105 of the ITA and are therefore deductible from taxable income.

For more information, please follow this link https://bit.ly/3vcoLz5

Certificate

Upon completion of the course, you will receive a certificate to add to your CV and LinkedIn profile.

Practical information

The course takes place from 9:00 a.m. until 5:00 p.m.

Luxembourg School of Business is located at 46 Côté d’Eich, 1450 Luxembourg.

If you are coming by car, LSB has free parking accessible from the right of the building.

If you are coming by bus, the ”Eecher Plaz” bus stop is situated just a 1-minute walk from the school.

Please note that parking spaces are limited and we encourage you to take the free public transport.

Contact

Philippe Gales

Executive Education Manager

M: (+352) 621 770 135

E: philippe.gales@luxsb.lu