Overview Negotiation can be an important tool for rational problem-solving, where each side is encouraged to “separate the people from the problem.” But what if the people are the problem? Drawing on the techniques used by hostage negotiators, suicide and crises interveners and international peace-makers, this interactive course gives participants many opportunities to practice the behavioral and communication techniques necessary to deal with difficult people. Program Objectives Identify and understand different types of difficult personalities encountered in the workplace. Learn key strategic and tactical processes for negotiating with challenging individuals. Develop behavioral choices and communication techniques to separate rational problem-solving from […]

Overview New technologies are dramatically changing the business landscape and challenging management to redefine strategies for business growth. This class focuses on exploring the impact of leading technologies such as AI, Blockchain, AR, VR and Social Networks, among others in the business strategy. We will connect this change to strategies models in the areas of business model transformation, technology adoption, customer engagement and change management. The class is organized around four workshops where we will work with a transformative technology, a business framework and a real company case. As an example, in one of the four workshops, the Business model transformation […]