Consumer 2.0. How to engage consumers in the digital era

Register 5 weeks in advance and get an early bird discount of 10%

For safety reasons, all the Executive Education classes are held in line with the WHO and Luxembourg Ministry of Health guidelines. The size of the group is limited to 25 participants.

Overview

Are you investing your marketing budget in the right place? Do you understand how your customers buy and what do they expect from you in the digital age? Do you understand what tools such as data-driven marketing can bring to your business? And, are you building your business and brand together with your customers? Managers need to think beyond the online communication revolution and understand the profound consumer behavior transformation that we are experiencing. Being able to redefine the new marketing charter, strategies and organization are key to succeed and survive in the new digital era.

Who should attend?

• Marketing and sales manager and professionals that want to re-tool and re-think their marketing strategies.
• CEO and Functional managers that want to understand the new relationships with customers in the digital era.
• We encourage organizations to send marketing teams to this workshop.

Program Objectives

We will provide the necessary tools to define and implement the new strategy in the areas of Go-to-market, product management, and consumer engagement.

• The new customer behavior in the digital era.
• The real-time customer relationship and the speed of change in the competitive landscape
• The deep changes in the distribution channels.
• The new capabilities to track and understand consumer behavior in real time that data-driven marketing offers.
• Authenticity: what are the new consumer’s expectations? Is authenticity profitable? Needed?
• Real-time marketing: how can we sync our organizational clock with the consumer speed? What are brands such as Coca Cola, Taco Bell or Pepsi doing? What can we learn from tech startups?
• Innovative consumer journey: are consumers still brand loyal? Are we investing in the right consumer’s touch-points? How has the purchase process changed? What can we do to re-engage the customers?
• Engaging customer energy: do we know how to engage consumers energy? What are companies such as HP, 3M or GoPro doing in this area?
• Focussing on the product: How can we deliver an emotional experience to the customer within the product? How has the new marketing product changed?

Faculty

Pau Virgili, professor of Marketing at Esade, is an expert in new technologies, management, and marketing. He has considerable management experience in international companies, as well as an entrepreneur and consultant. Previously, he was the General Manager of Marketing Europe at HP FMCG and Marketing Manager Europe at Plantronics. Pau Virgili has an MBA (University of Chicago) and is a co-author of the book ”The reconciliation with the customer’. Pau has created technology companies in the areas of mobile-business and online marketing and has carried out consultancy projects in consumer relations management for HP, Nike, Coca Cola, and others. He has lived and worked in Spain, USA, Germany, France, UK, Thailand, Laos and Vietnam.

Contact

Julien Alves
Executive Education Program Manager
Email: julien.alves@luxsb.lu
Mobile: + 352 621 659 555
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