Conflict Resolution and Building Trust


Conflict impacts all of us in one way or another. We are either involved in it directly, compelled to help resolve it, or experience the side effects. Often, when we are engaged in conflict, we become emotionally invested and can lose our ability to respond rationally and reasonably. This program is a combination of theory and work on practical applied approaches to building trust and/or resolve existing trust problems. Participants will leave with thoughts about things they can do the next day to build better relationships with their clients or peers. This course will examine conflict and provide some techniques for dealing with it in your professional and personal environment. A relational/trust framework will be explored and used to frame conflict for all of the parties involved.

Who should attend?

Mid-senior management, professionals who represent diverse functions, industries, and countries. The program is suitable for participants from organizations of any size. Teams are welcome.

Program Objectives

  • A clear understanding of what trust is
  • A comprehensive understanding of how trust works 
  • Practical applied approaches to a broad range of trust problems 
  • An approach to analyzing and resolving any trust issues you are currently facing 
  • A proven approach to building stronger relationships both within your organization and with third parties
  • Respond more effectively to the emotional content of the conflict
  • Prevent future conflict and restore trust in a team
  • Practical applied approaches to a broad range of trust problems 
  • Analyze the sources of conflict within the organization 
  • Reduce conflict-induced turn-over


Dr. Darryl Stickel is an executive coach and a faculty member at the Luxembourg School of Business. He has a Ph.D. in Business from Duke University and has worked as a consultant with McKinsey & Company. Dr. Stickel has served a diverse group of clients ranging from senior military professionals deployed in Afghanistan to chief executive officers running multinational corporations. His doctoral thesis was titled “Building Trust in Hostile Environments”. Dr. Stickel works with individuals and teams and teaches them him proprietary models, techniques, and methods for building trust with their clients, teams, and stakeholders. He has worked with some of the top thought leaders in wealth advisory services in North America.

Whether you are leading an organization, managing a team or interested in advancing in your career, the Weekend MBA help you achieve your career expectations.


+352 26 25 89 80

19 Rue Eugene Ruppert, L-2453, Luxembourg - Grand-Duchy of Luxembourg


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